Return Policy

Overview

OUR RETURN PHILOSOPHY

At CONTAINER2GO Containers, we sell two fundamentally different types of products — raw shipping containers and fully custom-built container homes. Because of the nature of these products, our return and refund terms differ between them. Please read this policy carefully before placing an order.

We are committed to resolving any issue fairly and promptly. If you have concerns about your order, always contact our team first — most issues can be resolved without a formal return process.

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Two Product Categories — Two Policies

Section A covers raw shipping containers (20ft, 40ft, standard and high cube). Section B covers custom-built container homes and commercial builds. Make sure you read the section that applies to your purchase.

Section A

RAW SHIPPING CONTAINERS

Raw containers include all 20ft, 40ft, high-cube, and specialty containers sold without modification, fit-out, or customization.

Eligibility for Return

You may request a return within 7 calendar days of confirmed delivery, provided ALL of the following conditions are met:

The container has not been modified, cut, welded, painted, or altered in any way
The container remains in the same condition it was delivered in
The container is accessible for pickup at the original delivery address
You have notified us in writing within 7 days of delivery
A return authorization number (RAN) has been issued by our team

Non-Returnable Containers

The following container purchases are final sale and cannot be returned:

Containers that have been modified, welded, painted, or cut into
Containers purchased with custom color or branding applied
Containers delivered more than 7 days prior to the return request
Containers purchased at a discounted or clearance price
Any container where the customer has acknowledged and signed off on cosmetic wear (dents, rust patches) at time of purchase

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Cosmetic Wear Is Not a Return Reason

Used and one-trip containers will have dents, dings, and surface rust. This is disclosed at the time of sale and does not constitute a defect. All containers are guaranteed wind and watertight unless otherwise noted.

Refund Amount for Containers

Scenario	Refund
Container returned within 7 days, in original condition	Product price minus 15% restocking fee + return shipping cost
Container arrived structurally damaged (our fault)	Full refund or replacement at our cost
Wrong container delivered (our error)	Full refund or replacement at our cost
Return request after 7 days	Not eligible
Modified or altered container	Not eligible

How to Initiate a Container Return

1

Contact Us Within 7 Days

Email returns@container2gollc.com or call 1-517-680-1026 with your order number, delivery date, and reason for return. Include photos of the container in its current state.

2

Receive Your Return Authorization Number (RAN)

Our team will review your request within 2 business days and issue a RAN if eligible. Do not arrange container pickup without a valid RAN.

3

Schedule Pickup

We will coordinate flatbed or tilt-bed retrieval. The container must be accessible at the original delivery address. Return shipping costs are the responsibility of the customer unless the return is due to our error.

4

Refund Processing

Once the container is received and inspected at our facility, your refund (minus restocking fee and shipping) will be processed within 5–10 business days to your original payment method.

Section B

CUSTOM CONTAINER HOMES & COMMERCIAL BUILDS

Custom builds include all container homes, commercial builds, workshops, offices, cafes, pools, and any product built to a customer's specifications. Due to the custom nature of these products, our return policy is significantly different from raw containers.

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Custom Builds Are Non-Refundable Once Production Begins

Because every custom build is designed and fabricated specifically for each customer, we cannot accept returns once production has started. Your deposit confirms acceptance of this policy. Please review your specifications carefully before signing.

Cancellation Before Production

If you wish to cancel your custom build order before production begins:

Cancellation within 72 hours of contract signing: Full deposit refund minus a $250 administrative fee
Cancellation 4–14 days after contract signing: 50% of deposit refunded
Cancellation 15+ days after contract signing but before production start: 25% of deposit refunded
Cancellation after production start: No refund on deposit. Remaining balance is still owed for work completed.

What Counts as a Defect

We are fully committed to delivering exactly what was agreed in your signed specifications. The following are considered defects and will be remedied at our cost:

Structural issues not present in the agreed specifications
Plumbing or electrical that does not function as specified
HVAC system that does not reach specified capacity
Materials or finishes that differ significantly from what was selected
Dimensions that deviate more than 2% from agreed plans
Water leaks, non-sealing doors, or broken window seals on delivery

Remedy for Defects

For confirmed defects in custom builds, CONTAINER2GO will at its sole discretion either:

Dispatch a technician to repair the defect at no cost within 30 days
Issue a partial refund reflecting the cost of the defective component
Replace the defective component or system

Full refunds on custom builds are issued only in cases where CONTAINER2GO is unable to deliver a structurally sound unit within 90 days of the originally agreed delivery date.

Warranty on Custom Builds

Component	Warranty Period	Coverage
Structural steel & frame	5 Years	Defects in workmanship
Plumbing (labor)	2 Years	Leaks, improper connections
Electrical (labor)	2 Years	Faulty wiring, panel issues
HVAC unit (parts)	1 Year (manufacturer)	Per manufacturer warranty
Interior finishes	90 Days	Defects in application
Appliances	Per manufacturer	Per manufacturer warranty
Surface rust (exterior)	Not covered	Normal weathering

Deposits & Payments

DEPOSITS & PAYMENT REFUNDS

Raw Container Deposits

A 25% deposit is required to reserve a container. If you cancel your order before delivery is scheduled, your deposit will be refunded in full. If delivery has already been scheduled and you cancel within 48 hours of the delivery date, a $150 cancellation fee applies.

Custom Build Payment Schedule

50% deposit due at contract signing — locks your production slot
40% progress payment due when production begins (materials ordered)
10% final payment due before delivery/pickup

All payments are non-refundable once production begins, except in cases of defect or failure to deliver as specified.

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Payment Methods

We accept bank wire transfer, ACH, cashier's check, and major credit cards (2.9% processing fee applies to credit card payments). Financing is available through our lending partners — financing refunds are subject to lender terms.

Questions?

CONTACT OUR TEAM

If you have questions about this policy or want to initiate a return or warranty claim, please reach out directly. We respond to all inquiries within 1 business day.

Email: returns@container2gollc.com
Phone: 1-517-680-1026 (Mon–Fri 8am–6pm CST)
Mailing Address: CONTAINER2GO Containers, 123 Industrial Blvd, Austin, TX 78701